FAQ

Here are 10 Frequently Asked Questions (FAQs) tailored for your Shopify store megagrabindia.shop, covering essential customer concerns around ordering, shipping, returns, and support:

Frequently Asked Questions (FAQs)

1. How can I place an order on megagrabindia.shop?

Just browse our collections, add your desired products to the cart, and proceed to checkout. You can choose between online payment and Cash on Delivery (COD).

2. Do you offer Cash on Delivery (COD)?

Yes, we offer COD. However, verification via phone or WhatsApp is compulsory before the order is dispatched. This may add 1–2 days to delivery time.

3. How long will it take to receive my order?

We process orders in 1–2 business days and deliver within 3–5 business days (excluding holidays or unavoidable delays). COD orders may take slightly longer due to verification.

4. How can I track my order?

Once your order is shipped, you’ll receive a tracking link via email or WhatsApp. You can use that to monitor delivery status.

5. What is your return policy?

We accept returns within 5 days of delivery. An unboxing video is mandatory for the return to be approved. Refunds are processed within 7–15 working days after product inspection.

6. Can I exchange an item?

Yes, exchanges are allowed within 48 hours of delivery. You must email us at infomegagrabindia@gmail.com and provide an unboxing video. A flat Rs. 150 shipping fee applies.

7. What if I want to cancel my order?

Orders can be cancelled within 24 hours of placing or before dispatch. Once shipped, cancellation is not possible. Frequent cancellations may lead to account blocking.

8. Are all products new and original?

Yes, all our products are brand new and go through quality checks before shipping. We do not deal in used, refurbished, or fake items.

9. How do I contact customer support?

You can reach us via: